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Frequently Asked Questions |
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Is it safe for me to use my credit card when I order? Yes, we have a completely secure merchant account system that automatically checks your credit card number and completes the transaction without anyone ever seeing your credit card number or information. It's completely secure.
How will my product be shipped? All orders will be shipped via UPS. We cannot ship to PO boxes.
What is your return policy? At AllFireplaceScreens.com, we strive for customer satisfaction and want you to be happy with the products you purchase from our online store. We understand that sometimes you may change your mind about purchasing a certain product or you may not be satisfied with a product due to your own personal preference or to a defect in the merchandise. To return a product, please email us at support@allfireplacescreens.com. In the email, please explain the reason for the return, such as product defect, incorrect item, etc. You will receive an email response with further instructions on how to proceed with returning a product. Please do not return an item before contacting us. If you have a change of heart about an order you placed and it has not been shipped, we will gladly cancel the order. If the item has been shipped or you have received the item and wish to return it or would like to exchange it for another product, we will accept returned items, though there will be a 20% restocking fee, PLUS any freight charges AllFireplaceScreens.com may have incurred. It is important to contact us before taking any action on returning a product.
Do you take international orders? We ship all of our products to addresses within the United States of America. At this time, we do not ship internationally. Feel free to check back on this, as we may have this service available in the future.
Sales Tax We are required by law to charge 6.5% sales tax on products shipped to those customers in Nevada.
How can I place my order if I experience difficulties with your website? If you should have any difficulties placing your order online, please call us Toll Free at: 1-800-814-5193 and we will be happy to take your order over the phone.
Agreement with Our Terms and Conditions Please read these terms and conditions carefully because if you do choose to use our web site, you automatically agree to them. We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms and conditions at any time. Please check this page periodically for changes. AllFireplaceScreens.com web site manager revises our site weekly to keep the product and business information up-to-date. Your continued use of our Web site following the posting of changes to these terms will mean that you accept those changes.
Canceling an Order You may cancel an order up until it has been processed; simply call or email us at support@allfireplacescreens.com as soon as you’ve decided to cancel your order. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Return Policy above for more details.
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1-800-814-5193 |
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All Fireplace Screens
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Your #1 Source for Quality, Affordable Fireplace Screens! |
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Copyright © 2007 ACS WorldWide, LLC. All rights reserved. |
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Need Help?
Our Experienced Customer Service Representatives are here to answer your questions. Call us Toll Free at 1-800-814-5193 |
